Why Snapchat won’t listen to user complaints about its redesign
Snapchat began rolling out its redesigned app in February, only to face a barrage of backlash. People voiced their discontent on other social platforms, complaining that Snapchat’s new layout makes it harder to find friends and messages, and 1.2 million people have signed a petition to get rid of the redesign. Even Maybelline asked followers via Twitter whether it should delete its Snapchat account.
But the criticism peaked on Feb. 21, when Kylie Jenner, easily one of Snapchat’s most influential users, tweeted: “Sooo does anyone else not open Snapchat anymore? Or is it just me… ugh this is so sad.” Snapchat’s market value plummeted by $1.3 billion in the following days.